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Shipping Policy
CUSTEXIEXIANHAI LLC
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Time
We offer several shipping options depending on your location.
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Domestic Shipping (within the U.S.): Estimated delivery within 3–7 business days.
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International Shipping: Estimated delivery within 7–20 business days, depending on destination and customs clearance.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or courier issues.
3. Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally, we offer free shipping promotions—please refer to our website for current offers.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number. You can use this number to monitor your delivery status through our website or the courier’s tracking page.
5. Customs, Duties, and Taxes
For international orders, customs fees, import duties, and taxes may apply. These charges are the responsibility of the customer and vary by country. CUSTEXIEXIANHAI LLC is not responsible for any delays or additional fees caused by customs procedures.
6. Incorrect or Undeliverable Address
Please ensure your shipping information is accurate. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.
7. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact our customer service team with your order details and proof of issue. We will work with the shipping carrier to resolve the matter promptly.
8. Order Changes or Cancellations
Once an order has been processed and shipped, it cannot be modified or canceled. If you need to make a change before shipping, please contact us as soon as possible.