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Return to shopReturns & Exchanges Policy
CUSTEXIEXIANHAI LLC
We want you to be completely satisfied with your purchase. Please read the following policy carefully before returning or exchanging any items.
1. Eligibility for Returns
Due to the nature of cosmetic products, returns are accepted only for unopened, unused, and undamaged items in their original packaging.
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All seals and protective films must remain intact.
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Products showing signs of use, tampering, or damage will not be accepted for return.
2. Return Period
You may request a return or exchange within a reasonable period after receiving your order, provided the product meets the eligibility conditions.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
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Opened or used cosmetic products.
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Items purchased on final sale or clearance.
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Gift cards or promotional items.
4. Exchanges
If you received a wrong or defective product, please contact us immediately with your order details and photos of the item. We will arrange a replacement or exchange as soon as possible.
Exchanges are subject to product availability.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment.
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Shipping costs are non-refundable unless the return is due to an error on our part.
6. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.
7. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact our customer service team with clear photos and your order number. We will handle replacements or refunds promptly at no extra cost to you.
8. Order Cancellations
Orders may be canceled only before they are processed and shipped. Once your order has been dispatched, it cannot be canceled.
9. Policy Updates
CUSTEXIEXIANHAI LLC reserves the right to modify or update this policy at any time. The latest version will always be available on our website.