FAQ

Frequently Asked Questions (FAQs)

CUSTEXIEXIANHAI LLC

1. What products does CUSTEXIEXIANHAI LLC offer?

We specialize in high-quality cosmetics, including skincare, makeup, and beauty essentials designed to enhance your natural glow and confidence.

2. Are your products cruelty-free?

Yes. All CUSTEXIEXIANHAI LLC products are cruelty-free. We do not test on animals at any stage of product development.

3. Are your products suitable for all skin types?

Our products are formulated with gentle and effective ingredients suitable for most skin types. However, we recommend checking the ingredient list and performing a patch test if you have sensitive skin.

4. How should I store my cosmetics?

Keep products in a cool, dry place away from direct sunlight. Avoid exposing them to extreme temperatures to preserve their quality and effectiveness.

5. How long do your products last after opening?

Most products remain effective for 6–12 months after opening. Please refer to the packaging for the specific “period after opening” (PAO) symbol.

6. Can I use your products during pregnancy or breastfeeding?

Many of our products are safe for use during pregnancy and breastfeeding, but we advise consulting with your healthcare provider if you have specific concerns about certain ingredients.

7. Do you offer refunds or exchanges?

We accept returns or exchanges for unopened and unused items in their original condition. Please refer to our Returns Policy page for detailed information.

8. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to check your delivery status on our website or the courier’s tracking page.

9. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination.

10. What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect item, please contact our customer service team immediately with your order details and photos of the product. We’ll arrange a replacement or refund promptly.