Shipping Destinations
We currently ship to most countries worldwide. If your location is not listed at checkout, please contact us to confirm availability.
Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your payment confirmation.
- Custom or personalized items may require additional processing time, which will be clearly communicated on the product page.
Shipping Methods & Delivery Times
We offer Standard and Express shipping options at checkout. Estimated delivery times:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 6–10 business days | 3–5 business days |
| Canada, UK, EU | 7–14 business days | 4–7 business days |
| Australia & NZ | 8–15 business days | 5–8 business days |
| Rest of World | 10–20 business days | 6–10 business days |
Please note: Delivery time may vary based on customs, local carriers, and public holidays.
Shipping Fees
Shipping costs are calculated at checkout based on destination and selected method.
- Free Standard Shipping is available for orders over [customize amount, e.g. $50 USD]
- Express shipping will incur an additional fee
International Customs & Duties
For international orders, customs duties or taxes may apply depending on your country’s regulations.
- These fees are not included in the product or shipping price
- The buyer is responsible for all applicable import charges
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number and link to monitor your shipment status.
Lost or Delayed Packages
While we do our best to ensure timely delivery, we are not liable for:
- Delays due to weather, customs clearance, or courier issues
- Packages lost or stolen after delivery is confirmed by the carrier
If your package appears lost or significantly delayed, please contact us at w7587624@gmail.com for assistance.
Wrong Address Disclaimer
Please ensure your shipping address is correct at the time of purchase.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
- If an order is returned due to address issues, the customer is responsible for reshipping costs
Contact Us
If you have any questions or concerns about shipping, contact:
CUSTEXIEXIANHAI LLC
📧 Email: w7587624@gmail.com
📍 Address: 1500 N Grant St Ste N, Denver, CO 80203