At CUSTEXIEXIANHAI LLC, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- It must be in the original packaging
- You must initiate the return within 14 days of receiving the item
- A valid proof of purchase (order confirmation email or receipt) is required
Non-Returnable Items
For hygiene and safety reasons, the following items are non-refundable and non-returnable:
- Earrings or other pierced jewelry
- Items marked as “Final Sale”
- Customized or personalized products
- Gift cards or promotional items
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact us at w7587624@gmail.com with your order number and photos of the item.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
Return Shipping
- Customers are responsible for the return shipping costs, unless the product arrived damaged or incorrect
- We recommend using a trackable shipping service or purchasing shipping insurance
- We are not responsible for returns lost in transit
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 72 hours of delivery. Include your order number and clear photos showing the issue.
Contact Us
For all return, exchange, or refund inquiries, please contact:
CUSTEXIEXIANHAI LLC
📧 Email: w7587624@gmail.com
📍 Address: 1500 N Grant St Ste N, Denver, CO 80203