Orders & Products
Q1: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save your shipping details for future purchases.
Q2: How do I know if my order was placed successfully?
A: Once your order is placed, you will receive an order confirmation email with your order details. If you don’t receive it within a few minutes, please check your spam or contact us.
Q3: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you need to make changes, please email us at w7587624@gmail.com within 12 hours of placing your order. Changes cannot be guaranteed.
Shipping & Delivery
Q4: How long does shipping take?
A: Standard delivery takes 6–14 business days depending on your location. Express options are available at checkout.
Q5: Do you ship internationally?
A: Yes, we ship worldwide. Shipping fees and times may vary by country.
Q6: Can I track my order?
A: Yes, once your order ships, you’ll receive an email with your tracking number and a link to track your shipment.
Product & Jewelry Care
Q7: Are your products hypoallergenic?
A: Yes, our jewelry is made from quality materials and is free from harmful chemicals. We aim for skin-safe, hypoallergenic designs.
Q8: How do I care for my jewelry?
A: Store your jewelry in a dry place. Avoid contact with water, perfume, and other chemicals. Gently clean with a soft cloth.
Returns & Refunds
Q9: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in original packaging. Please refer to our Refund Policy for full details.
Q10: Can I return earrings or personalized jewelry?
A: Due to hygiene and customization, earrings and personalized items are non-returnable unless defective.
Payments & Security
Q11: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment gateways listed at checkout.
Q12: Is my payment information secure?
A: Absolutely. All transactions are processed via secure, encrypted payment systems. We do not store your payment details.